What you pay
Prices are in US dollars and exclude local tax; tax such as GST is added where it applies, and the total is shown before you pay. Paying for a year costs ten months. People who open a preview or a review link are never billed.
Billing, plan changes and payment methods are managed by a workspace owner under Billing in Settings.
Pay by card
Card payments are handled by Stripe, and your card details never reach Sunrose. A card plan renews automatically each month or year until you cancel. You can switch plans from Billing; Stripe calculates the pro rata charge or credit, and a credit may be applied to a later invoice rather than refunded.
Pay with Bitcoin or Ethereum
At checkout you can choose Bitcoin or Ethereum instead of a card. Sunrose shows the address and exact amount with a QR code, and the page switches your plan on once the payment arrives. The quote is held for 10 minutes. Payments are processed by NOWPayments and go to Sunrose’s own wallet.
A crypto payment buys one month or one year up front and does not renew. Crypto is available from US$15, so Personal can be paid this way for a year but not for a month. Sunrose emails the workspace owner 7 days before the paid time ends. You can add time with another payment on the same plan.
You cannot pay in crypto while a card subscription is active, or by card while a crypto period is running, so nobody pays twice for the same time.
If a payment fails or a plan ends
If a card payment fails, your plan keeps working for five days while the card is tried again, and Sunrose emails you. If it is not fixed, or when a plan ends or a crypto period runs out, your workspace moves to Free.
Nothing is deleted when that happens. Projects, versions, comments and approvals stay. If you have more projects than Free allows, the newest become read-only: they can still be viewed and reviewed, but take no new versions until you are on a plan that allows them.
Cancel your plan
Choose Cancel plan in Billing. The plan stays until the end of the period you have paid for and you are not charged again. Cancelling does not refund time you have already paid for.
If a payment was taken in error, email support. The Terms explain how refunds work, including refunds for crypto payments, which are made by hand.